Refund Policy
Refunds are granted at the sole discretion of New Native® Inc. We can make no guarantees concerning refund or credit amounts. New Native® Inc. cannot issue refunds more than 30 days after the time of purchase. If an item is not in like-new condition, or was not purchased directly from New Native® Inc., the product will be returned to you at your own expense. Refund requests must be accompanied with a copy of the original invoice. Approved refunds cover only the cost of the product, not shipping costs, and will be issued via the original purchase method to the name of the original purchasing party. We are not responsible for lost or stolen items- it is your responsibility to insure your package. We cannot issue refunds for discontinued items, factory seconds, items that have undergone alterations, or any other item clearly marked as “non-refundable”, no exceptions. Please purchase wisely. 

Exchange Policy
Exchanges are granted at the sole discretion of New Native® Inc. We can make no guarantees concerning exchanges without a thorough inspection of the product. For clean items that are not in like-new condition, a product of similar condition will be sent to you. Products received with stains, dirt, lint, hair or odors will be returned to you at your expense. Exchange requests must be accompanied with a completed exchange form (available on this website) and the exchange shipping and handling fee (also detailed on this website). We cannot be responsible for lost or stolen items- it is your responsibility to insure packages sent to New Native® Inc. We cannot process exchanges for discontinued items, factory seconds, items that have undergone alterations, or any other item clearly marked as “non-exchangeable”, no exceptions. Please purchase wisely.

General
Thank you for visiting New Native®, and for your interest in the healthy development of your child through contact carrying. We want your baby wearing experience to be an enjoyable one, so please take a moment to review our Terms and Conditions of Use. By shopping with us, you expressly agree and consent to the following terms and conditions. Please read these terms and conditions thoroughly before using this web site. Purchase of a product from this web site signifies that you agree to be bound by the terms and conditions stated herein.

New Native®, Inc. may modify these terms and conditions at any time and such changes will be effective immediately upon posting them on the site. Please check these terms and conditions regularly because your continued use of the website will be deemed acceptance of any modified terms and conditions.

Registration and Your Account
By registering, you accept responsibility for your password and account access as well as all activity that occurs under your account and password. You agree that the billing and registration information provided is accurate and complete. You will be responsible to update the same, should it change. New Native® Inc. reserves the right to refuse service or terminate accounts at our discretion, for any reason, or for no reason.

Agreements to Ordering from Us Online
By ordering products from our website, you are agreeing to inform and educate yourself on how to correctly use them. This means following the proper usage guidelines in the product instructions, including but not limited to, taking advantage of the various forms of assistance that are available. We strongly recommend:
1)     referring to the instructions included in the packaging;
2)     viewing online instructions available on this website in PDF format;
3)     viewing the streaming video available on this website; and / or
4)     telephoning us for assistance at 1-800-646-1682.

Our baby pouches are non-adjustable. For the safety and security of any child with whom you are using our products and for your own comfort, sizing is extremely important. It is also critical that the pouch is folded and worn correctly to ensure the comfort and safety of both the wearer and the baby. Call us if you have questions about sizing, folding and / or wearing our products- 1-800-646-1682.

By ordering from New Native®, Inc. you are consenting to thoroughly educating yourself as to all of the aforementioned terms and conditions, either expressed or implied. Once a product leaves these premises, we are not responsible for any mishaps that may take place due to improper sizing, folding or use; including but not limited to any mishaps that are not a direct result of workmanship. New Native® Inc. shall not be responsible for anything that may happen due to the failure to make use of the aforementioned forms of assistance and / or instructions.

Pricing
At any time we have the right to alter our prices and to correct any misinformation in the pricing contained on our website or in our printed material. We shall have no liability for any such changes and are not obligated to fulfill orders at old or invalid prices.

Web Sales from Other Companies
As the original manufacturer of the “native style sling”, our name recognition is often misused by other websites to market inferior imitation products. Although we are interested in promoting baby wearing and contact carrying, please be advised that these carriers are neither manufactured by nor affiliated with New Native®, Inc. in any way. We are not liable for mishaps or injuries incurred while using such reproductions.

We encourage you to research sellers from whom you wish to buy; please ensure that any such seller is an authorized dealer of New Native® Inc. products, and more importantly, ensure that the seller’s sling-style carrier is actually an authentic New Native® Baby Pouch. Without our trademark (as described below) on the product, you cannot rely on quality standards used in the manufacture of such products.

Copyright and Trademark
Unless otherwise stated, this website and all its contents, including but not limited to, text, web pages, photography, video and audio clips, images, graphs, logos and graphics, are the property of New Native®, Inc. The entire contents of this website are copyrighted under both United States and international copyright laws. You may not copy, reproduce, transmit, distribute, republish, download, post, sell, or make changes to any information or materials on this website, without the express written consent of New Native®, Inc. Instructions may be downloaded and printed for personal, non-commercial use. Please adhere to all copyright, trademark and other proprietary notices. Modification or use of this website for any other purpose violates New Native®, Inc.'s intellectual property rights and subjects you to prosecution for the same.

The name New Native® is a registered trademark (hereinafter “Mark”), belonging to New Native® Inc. New Native®’s Baby Pouch and all other products fall under this Mark. New Native®, Inc. and any affiliates, whether in existence now or in the future, reserve the right to add additional Marks that identify its products and/or services to this website. This is not an inclusive list and may be updated at any time. Other trademarks, service marks and trade names that may be used on this website to identify the products and services of other companies are the property of their respective owners. New Native®, Inc. makes no claims of ownership or otherwise to these trademarks.

Disclaimer
New Native® makes no guarantees or warranties of any kind, express or implied, as to the sale of our carriers or other products by any of our retail distributors, including but not limited to, any information or content used to promote or sell our product, or policies regarding returns and exchanges by the seller from whom you purchased our product. This means that when you purchase one of our carriers or other products from someone other than New Native® Inc., we can only accept responsibility for defects in workmanship (not sizing, exchanges, returns or the like.) Further, New Native® makes no guarantees or warranties of any kind, whether express or implied, as to the use of our products, and the same shall be used at the owner’s risk.

All similar pouch-style slings represented as “native style” slings have no affiliation with New Native® Inc., and we cannot assume responsibility or liability for quality, durability, and / or use in any way. To ensure that the product you are purchasing is authentic and subject to our standards of production, you must confirm that the product you purchase has our registered Mark thereon.

YOU ASSUME COMPLETE RESPONSIBILITY AND RISK FOR YOUR USE OF THIS WEB SITE.

New Native, Inc. MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS (INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE OR NON-INFRINGEMENT OR THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). FURTHER, New Native, Inc. DOES NOT WARRANTY THAT THE WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. THE WEB SITE IS PROVIDED "AS-IS."

Under no circumstances will New Native®, Inc. be liable for any damages (including, but not limited to, special, incidental, consequential or indirect damages) arising out of the use of, or inability to use, this website, even if New Native®, Inc. has been advised of the possibility of such damages.

Modification and Elimination
New Native® may change or eliminate these Terms and Conditions (or portions thereof) at any time with no prior notice and such changes shall be effective immediately upon posting. Any literature or promotional items received using prior policies, terms or conditions will be subject to the modified policies, terms and conditions. You should check these terms and conditions periodically because your continued use of the website will be deemed acceptance of any modified terms and conditions. If you do not agree to the modified terms and conditions, you are no longer authorized to use the website and should discontinue use immediately. New Native®, Inc. strives to keep the information on this website reliable and accurate, but does not guarantee the reliability or accuracy of any of the information on either this site or on other sites linked to it. The site may contain errors and omissions relating to product description, pricing and availability. New Native®, Inc. also does not guarantee that the files or information available for downloading are free of infection from viruses or other harmful components and recommends that the same be scanned by virus protection software prior to downloading. We reserve the right to correct errors or omissions without prior notice. We also reserve the right to cancel any offered product for any reason.

Links to Other Sites
This site may include hyperlinks to websites maintained or controlled by others. We are not responsible for and do not routinely screen, approve, review or endorse the contents of or use of any of the products or services that may be offered at these websites.

Privacy Policy
At New Native®, Inc. your privacy is of great importance to us. All orders placed over our website are encrypted and 100% secure. Information collected is strictly confidential and is used exclusively for expediting your order and providing excellent customer service. We will not voluntarily share this information in any way. In the event of the illegal activity of another hacking into our website and illegally securing your private information, we will use all reasonable efforts to re-secure such information and prevent the dissemination of that information. However, we cannot be liable for the illegal activities of another and bear no responsibility for the consequences of such action.

Please Note
These terms and conditions shall be governed by the laws of the State of California (without regard to the rules governing conflicts or choice of laws). They contain the entire understanding and agreement of the parties relating to the subject matter. In the event that any provision of these terms and conditions is determined to be invalid, unenforceable or otherwise illegal, such provision shall be deemed severed and the remainder of the terms and conditions shall remain in full force and effect. No term or condition shall be deemed waived, and no breach shall be deemed excused, unless such waiver is in writing and is executed by the party against whom such waiver or excuse is claimed.